RockCandles.com ™ is a whole lot more than just Rock Candles ™ View and search the online catalog today! To keep costs down, we do not print a catalog.
Phone: Monday-Thursday 9am-5pm Arizona Time, Friday 9am-4pm. 602-944-5243, Saturdays and Sundays typically in November through Christmas.
Ways to shop with us: Order online and we ship worldwide, Order and pay online and select the pickup option to pick up your order at our store/warehouse or select the option to "Pickup in Phoenix" enter your order online and we will call you when it is ready to be picked up. 2633 N 36th Ave, PHOENIX AZ 85009 If it is available on our website, we have it for pickup (must order online)
Shipping: Allow typically 1 business day after order entry for packing/shipping, then the number of days estimated upon checkout for delivery. Priority Mail orders typically 3-4 business days after shipping for delivery. UPS Ground for larger shipments, varies by location. We ship from Phoenix, AZ 85029.
EXPRESS RUSH orders, allow next Business day after the order is entered for packing. USA only.
Shipping and Customer Service is closed on weekends and holidays.
Return Policy:We are mainly a WHOLESALE BUSINESS (NO SALES TAX ID REQUIRED) and do not offer returns or exchanges. You may email a request for an exception to exchange for in store credit. Any exception granted for a return without a new order of equal or greater value may be subject to up to a 20% restocking fee. Shipping/handling is always non-refundable without exception. If you package was damaged in shipping, contact us upon delivery to file a claim with the carrier. Insured packages: claims are filed directly with the shipper (UPS or USPS) or our third party insurer. Claims for damage or loss are generally replaced with the identical items only but may be refunded at our discretion. Shipping and handling charges are always non-refundable. All exchanges for damage must be accompanied by the packing slip and include a return authorization number from customer service (email for assistance). You may want to insure your return; we cannot be responsible for lost or misdirected returns.
Shipping information & cost: Current policies and rates are verified upon check-out, please review your acceptance of terms. Shipping and handling fees are always non-refundable. The minimum shipping rate will show upon checkout. If additional shipping charges will be due on your order they will be billed to the same credit card used for purchase. Shipping/handling will not be estimated in advance. We ship from Phoenix, Arizona, USA. Please enter your billing address EXACTLY as it appears on your statement. Shipping outside of the USA, see checkout for shipping costs, these costs do NOT include customs brokerage fees or import/VAT taxes from your country.
If you have any questions regarding your order,
please feel free to email us using the contact us page.
(9am-5pm Monday through Thursday, Friday 9am-4pm, other days seasonally)
2633 N 36th Ave, Suite R
PHOENIX AZ 85009
Mail Orders may be sent to the above address, see below for shipping rates. They may be hand written or printed from the checkout screen. Payment for mail orders by US Dollar money orders or cashiers checks drawn on American Banks only, payable to: RockCandles.com, LLC Please include contact email address and phone number with your order. Mail orders generally ship in 1-6 weeks (1-2 weeks if in stock, 2-6 weeks if out of stock when we receive your order). Please include your email address, we will email you if there are additional delays and email shipping information when your order is processed. Payment by check will delay shipping by 2-4 weeks. If shipping is more than supplied with the order we will advise you by email or telephone. Shipping Rates: Minimum shipping/handling rate is $6.95. Minimum rates are based on the dollar value of your order and will show upon check-out (before order confirmation). Large or heavy orders will be shipped via Fedex Ground only. Any order over 2lbs may ship by ground service. Actual shipping charges are billed to the card used, as agreed to upon check-out. Smaller orders (under $50) may ship by the most USPS Priority Mail at our discretion if under 2 lbs.
No item shown is made by Native American Indians.
We ship anywhere in the continental United States. International shipping is available, with some country restrictions. Orders over 2 pounds in weight, or rocks, are shipped in the USA or APO/FPO only. We reserve the right to cancel any order at any time for any reason. We may require additional information for your order, we will email you with any requirements for processing. We reserve the right to ship only to the valid billing address for the credit card used. We reserve the right to restrict any orders to cleared funds (Money Order or Cashiers check drawn on an American Bank in American Funds).
Due to manufacturing changes or improvements, packaging of products may vary from those pictured or described on our website. If an item is out of stock at the time we process your order, it will be removed from the order and the total will be adjusted appropriately. **Note: These beautiful stones are natural stones and as such may contain imperfections from time to time that makes them unique as they are unique natural stones polished or rough cut into the items you see below.**
Weights, sizes, and colors of our products may vary. We are mainly a wholesale business and do not offer returns. Any exception granted for a return will be subject to up to a 30% restocking fee. Shipping and handling fees are non-refundable.
WE PROSECUTE CREDIT CARD FRAUD. We have prosecuted cases around the world and will prosecute all future cases.
If your order was damaged in shipping you must notify us immediately. You may return an item for replacement within 10 days of the shipment date if your order was damaged in shipping, unless it was insured. Insured packages: claims are filed directly with the shipper (UPS or FedEx) immediately return all the articles, container, and packaging to file your claim with them.
TYPOGRAPHICAL ERRORS AKA TYPOS
In the event that one of our products or services is listed with an incorrect price or incorrect information due to error or information from suppliers, we shall have the right to cancel, refuse or correct any orders with incorrect pricing (we would contact you for approval for change or cancel the order(s)). We may cancel/refuse these orders regardless of whether the order has been confirmed or card charged. We would refund the order amount immediately if the card was charged. Thank you for your understanding, we strive for perfection but we are only human.
3 party information/links/reviews/photos/images: RockCandles.com, LLC (RockCandles.com, LLC or RockCandles.com) may provide, or third parties may provide, links to other World Wide Web sites or other resources or information provided by other websites or resources (such as reviews and related images/photos). You acknowledge and agree that RockCandles.com LLC is not responsible for the availability of such information or external sites or resources and does not endorse and is not responsible or liable for any Content, photos, images, advertising, videos, products or other materials on or available from such sites or resources (even if it appears that such information/images/video etc is provided by RockCandles.com, LLC or this site. You also acknowledge and agree that RockCandles.com, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss regardless of value caused or alleged to be caused by or in connection with use of or reliance on any such information, content, photos, video, goods, reviews or services available on or through any such site or resource of information.
You and RockCandles.com, LLC agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from RockCandles.com or any website operated by the above reference entity, by binding Arbitration administered by the American Arbitration Association, or in a small claims court and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Maricopa County, Arizona.
We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and RockCandles.com, LLC agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and RockCandles.com, LLC agree that any arbitration under this Agreement will take place on an individual basis ONLY. Class arbitrations and class actions are not permitted.
If you wish to begin arbitration against RockCandles.com you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site ( www.adr.org ) to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in extremely limited circumstances. You agree that, by entering into this Agreement, you and RockCandles.com, LLC are each waiving the right to a trial by jury or to participate in a class action.
Information provided for entertainment only. Metaphysical reference information is not intended to treat or diagnose any medical condition. Consult a physician for medical/mental issues. Power beads and gifts. Copyright RockCandles.com, LLC images or text may not be duplicated, printed or saved electronically or by any method. Copyright 1999-beyond RockCandles.com. You must obtain written permission to use any content on this page. Trademarks include Rockcandles.com, rockcandles and Rock Candles dot com. Prices are in U.S. Dollars. Colors and sizes may vary, especially on stone or handmade items. Info